Business Research Method – Banking Questionaire

RESEARCH QUESTIONNAIRE AN ANALYSIS OF HOW BUSINESS CAN USE learning TECHNOLOGY (IT) TO GAIN COMPETITIVE ADVANTAGE THE CASE OF COMMERCIAL confideS IN ZIMBABWE. department A RESPONDENT AND BANK PROFILES a) Respondents visibleness Position in the organisation enchant come home where relevant clerical Supervisory Managerial Executive Length of Service with the Institution enjoy pit where applicable 1 5 days 6 10 years 11 16 years 16 20 years to a greater extent than 20 years higher(prenominal)est Qualification enjoy control where applicable Certificate Diploma Degree Postgraduate PhD How long have you been unfastened to use of computers? ravish quiver where applicable 1 5 historic period 6 10 years 11 15 Years 16 20 Years More than 20 Years ) Bank visibleness Bank Name________________________________________ Number of Branches_____________________________________ Number of Employees Please tick where applicable 1 100 101 two hundred 201 300 301 cd More than 400 Clientele Base (i) Corporate Clients Please tick where applicable 1 500 501 1 000 1 001 1 500 1 501 2 000 More than 2 000 (ii)Individual Clients Please tick where applicable 1 10 000 10 001 20 000 20 001 30 000 30 001 40 000 More than 40 000 SECTION B LEVEL OF AUTOMATION IN THE BANK (a)IT Systems i) Core Banking System Type of Core Banking System Please tick where applicable Globus Equation Bank Master Equinox Flexicube Other (Specify) __________________________________________ Year Core Banking System was Introduced (ii) Enterprise Resource Planning System Please tick modules used Finance Human resources Inventory management customer relationship management Business intelligence Other (specify) __________________________________________ (b)Delivery Channels i) fabricator legal proceeding Transactions per month Please tick where applicable 0 50 000 50 001 100 000 100 001 150 000 150 001 200 000 More than 200 000 ii) Electronic Transactions a) Use of Credit or Debit Cards YES NO ATMs (Please tick where applicable) Transactions per month Please tick where applicable 0 5 000 5 001 10 000 10 001 15 000 15 001 20 000 More than 20 000 YES NO net income banking (Please tick where applicable) Transactions per month Please tick where applicable 0 5 000 5 001 10 000 10 001 15 000 15 001 20 000 More than 20 000 YES NO Point of Sale (Please tick where applicable) Transactions per month Please tick where applicable 0 5 000 5 001 10 000 10 001 15 000 15 001 20 000 More than 20 000 b) Electronic coin Transfer YES NO Internal Transfers Please tick where applicable Transactions per month Please tick where applicable 0 10 000 10 001 20 000 20 001 30 000 30 001 40 000 More than 40 000 YES NO Real Time Gross closure System (RTGS) (Ple ase tick where applicable) Transactions per month Please tick where applicable 0 5 000 5 001 10 000 10 001 15 000 15 001 20 000 More than 20 000 YES NO Society for Worldwide Interbank Funds Transfer (SWIFT) (Please tick where applicable) Transactions per month Please tick where applicable 0 5 000 5 001 10 000 10 001 15 000 15 001 20 000 More than 20 000 SECTION C BENEFITS AND CHALLENGES a) BENEFITS Please tick where applicable. 5 4 3 2 1 Strongly accommodate Agree Indifferent disaccord Strongly Disagree 1 lucrativeness 2 add in market share 3 Increase in revenue 4 Reduction in labour cost 5 Reduction in transaction costs 6 improve risk management 7 Speed in service sales pitch 8 Increase in Customer satisfaction b) CHALLENGES Please tick where applicable. 5 4 3 2 1 Very High High Moderate Low Very Low 1 operate costs 2 Transaction turnaround time 3 Risks SECTION D COMPETITIVE ADVANTAGE BROUGHT ABOUT BY I. T. IN BANKING Please tick where applicable. 5 4 3 2 1 IT helps in Strongly Agree Agree Indifferent Disagree Strongly Disagree 1 Lowering costs 2 Product differentiation 3 Innovation 4 Promoting growth (e. g. evenue) 5 Developing duty partners 6 Locking in customers and suppliers 7 Creating switching costs 8 bringing up barriers to entry 9 Customer Relationship Management 10 Re-engineering business processes 11 Quality control Thank you very much for winning your time to complete this questionnaire. The information you have provided will be interact in strict confidentiality. NB Company details will not be included in the report. Fictitious names will be used.