Case Analysis Research Paper Example | Topics and Well Written Essays - 500 words

Case Analysis - Research Paper ExampleIt transports more passengers, and it is also offers more regular schedule for domestic flights compared to its competitors. It offers low fares than either other airline because of its low-operating expenses. Chris Lauer accounts south-west Airlines is the largest low-fare carrier in the world (1). souwests also has a good customer service, a dedicated supply and personnel, and an exceptional management team that keeps on making an excellent pricing and marketing plan for the company. One of Southwests successful strategies is serving slight congested airports that helped minimize total travel time for passengers, and this allowed the company to avoid paying the higher landing fees and terminal gate costs. Southwest is routinely better its information system for faster flow of information in order to enhance the airlines function, cut costs, and improve its customer serviceOn account of Southwests aim to carry out its low-fare strategy con tinually, the company operated only one type of aircraft. Along with this, Southwest flight attendants were responsible for cleaning up trash left by passengers and getting the plane presentable for the next flight while rival carriers had cleaning crews. The airline also did not restrain a splendid section on any of its planes. Also, passengers with checked baggage who were connecting to other carriers in order to reach their destinations were not offered baggage transfer serve. Southwest also has a tarnished reputation regarding the managements failure to conduct the required inspections for fuselage fatigue cracking.Southwests has growth opportunities by having a first-class section on its planes and by serving more domestic flights and possibly international flights. The airline should also offer a baggage transfer services to passengers who have connecting flights with other carriers in order to improve its customer service.